Hospice IT Services

Riverlite provides personable, secure IT managed services, which are tailored for Hospices. We understand the varying and complex IT requirements of Hospices and currently work in partnership with end of life care providers such as Arthur Rank Hospice, The Hospice of St Francis and Thames Hospice.

We provide a variety of services, including a complete IT Managed Service. Our approach is designed to ensure all users, staff and nurses can simply concentrate on their primary responsibilities, which IT quietly supports.

Our friendly, professional support team delivers remote and onsite services from our Cambridgeshire based office. The team prides themselves on making the technical, non-technical and their understanding of typical hospice systems enables a faster response and resolution.

As a result of our work with Hospices and other verticals, we are able to actively share our knowledge and best practices, which often influences our customer long term strategies. Furthermore, we actively encourage healthcare customers to meet and we facilitate regular events to enable networking and knowledge sharing.

Thames Hospice 2 people looking at laptop

Thames Hospice, Windsor

Riverlite support the infrastructure around the NHS DSP

Charity compliance and cyber protection

The protection of patients’ data is vital to any Hospice’s reputation and financial security, at Riverlite we recognise and provide services, which ensure ongoing protection and compliance with NHS DSP and SystmOne. We are ISO 27001 certified.

Hospice IT Services - what makes us different?

Riverlite are true specialists in working with the Hospice sector, with a reputation for service excellence and technology enablement. We understand what is needed to successfully support Hospice stability and growth.

Further Advantages to Riverlite Hospice IT Services:

Tailored cyber security training to improve the literacy and understanding of staff, including Phishing simulations
Enabling secure remote working - allowing carers and staff to deliver services in the community, at home or other locations regardless of their device
Support of virtual fundraising and outreach programmes - for training and education of your staff through the latest communication technologies
Riverlite staff are trained, certified and experienced in providing in-hospice and charity shop support days

Arthur Rank Hospice, Cambridge

Thames Hospice, Windsor

Data Security and protection toolkit guidance

Make your compliance role easier

Riverlite has been working with our healthcare customers for over 5 years on expert and accurate support with the completion of the NHS Data security and protection toolkit.

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Strong partnerships with Hospices

Arthur Rank

Riverlite provide Arthur Rank Hospice with a full managed IT service, allowing them to concentrate on their vital end-of-life care. This service includes infrastructure hosting, 24x7 Network and Systems Monitoring and Management, remote support, onsite resource and strategic consultancy.

Case Study

Thames Hospice

Riverlite provide a full managed IT service to the Windsor based Hospice and have been instrumental in supporting a 2 year project of a move to a new state of the art Hospice site.

Hospice of St Francis

Riverlite provide Hospice of St Francis with a full managed service including on-site support days.

Helping our customers

‘‘ We are proud and delighted to have Riverlite as our IT partner at Thames Hospice. They have been instrumental in our IT transition to our new purpose built facility, working closely with us for 2 years on achieving this aim.’’
Ruth Bartholomew, Finance Director, Thames Hospice
‘‘ The move to Riverlite has been a complete success, we now have a responsive, professional and helpful service. Staff across the organisation have been delighted with the result of moving to Riverlite as a provider and the feedback has been excellent. The smoothness of the transition and attention to detail has made my job a whole lot easier. ’’
Jenny Tunbridge, Finance Director, Arthur Rank

Our Services

Your Hospice is unique, and our leading industry solutions are designed to support your Hospice set up.

These solutions include a dedicated IT helpdesk, cyber security services, consultancy and managed cloud services.

IT helpdesk - Riverlite Assist

Riverlite provide a 24/7 IT helpdesk service called Riverlite Assist.

Riverlite pride themselves on customer service excellence and Riverlite Assist is a single point of contact for all technical queries, whether they be first line IT user support or third line technical escalations of more complex issues.

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Cyber security services

Riverlite cyber security services defend your internet connected systems, computers, servers, networks and mobile devices from malicious attacks.

The damage to your Hospice can be financial, reputational or operational. All of which, require time, money and resources to rectify and recover. As always, prevention is the best cure.

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Managed cloud services

Riverlite offer two main cloud solutions: Cloud hosting with Microsoft Azure and hybrid solutions.

Each of these are supported by the cloud backup, DRAAS (Disaster recovery and Business Continuity), Office 365 support as well as security systems that surround all our managed services.

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IT consultancy

Our professional services team support our clients in covering every stage of the IT lifecycle, from assessment, design, planning, implementation and support.

Whether you are a fast growing Cambridge start up or an established business, IT will play an integral role in how your organisations grows and adapts.

Our team of accredited IT professionals deliver services on-site or remotely depending on our clients' requirements.

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Got a question?

We are always happy to answer any questions you may have for us. So, if you wish to discuss your infrastructure, find out about the latest technologies or see how you can reduce costs, then get in touch and a member of our team will be happy to assist you.

Simply complete the form here, or alternatively contact us using the details below. If you want to subscribe to our newsletter click here

+44(0)1223 911191

contact@riverlite.co.uk